Online education is becoming the go-to learning platform for adult students looking for an accessible and flexible way to earn a college degree. The U.S. Department of Education reports more than half of accredited colleges and universities in the United States offer online classes and degrees. Additionally, more than 3 million students currently take advantage of online learning. Learning management systems (LMS) host online course content, which includes assignments, coursework, course discussions and tests. To access an institution’s LMS, students must have updated software.
Online Class Training for New Users
Most new user issues stem from outdated software or incompatibility between the user’s computer and the institution’s LMS. Check with your college or university’s technical support staff before classes begin so you can identify required software updates and necessary program downloads before logging into your first course. If you still experience issues, your college or university’s support staff can troubleshoot to uncover the issue. Student advisors act as another resource for technical issues. If you need assistive technologies to participate in online courses, advisors will work to ensure successful launch of the learning programs.
Students have access to their institution’s technical help desk throughout their online program tenure. Students can call, email or chat in real time with support professionals to identify and fix issues. Most help desks offer accessibility 24 hours a day. Be sure to check the frequently asked questions page to see if the support staff has already identified and solved the issues you are experiencing.
When considering an online college or university, make sure the institution facilitates a student-friendly virtual learning environment with a dedicated team of support staff that will ensure your ability to navigate all software and the institution’s intranet.