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Gaming Surveillance Officers And Gaming Investigators Career

Career Description

Gaming Surveillance Officers and Gaming Investigators act as security agents for casino managers and patrons.

Common Work Tasks

  • Use primarily audio and video equipment in an observation room
  • Observe casino operations for irregular activities, such as cheating or theft, and monitor compliance to rules,  regulations and laws
  • Maintain and organize recordings from security cameras as they are sometimes used as evidence in police investigations
  • Use a catwalk over one-way mirrors located above the casino floor to augment electronic surveillance equipment
  • Walk the casino floor
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
  • Act as oversight or security agents for management or customers
  • Supervise or train surveillance observers
  • Maintain records and logbooks

Other Job Titles

Gaming Surveillance Officers and Gaming Investigators are also known by other titles, including:

  • Surveillance Agents
  • Security Guards
  • Detectives
  • Protective Service Workers

Education, Training, and Experience

Education and Training
  Gaming surveillance officers and investigators usually need some training beyond high school but not usually a bachelor’s degree. Several educational institutes offer certification programs. Classroom training usually is conducted in a casino-like atmosphere and includes the use of surveillance camera equipment.  Previous security experience is a plus. Employers prefer either individuals with casino experience and significant knowledge of casino operations or those with law enforcement and investigation experience.

Experience
      Gaming surveillance officers and gaming investigators must have keen observation skills and excellent verbal and writing abilities to document violations or suspicious behavior. They also need to be physically fit and have quick reflexes because they sometimes must detain individuals until local law enforcement officials arrive.

Salary

The median annual salary for Gaming Surveillance Officers and Gaming Investigators is $27,000.  The top 10 percent earn more than $46,000,  and the lowest 10 percent earn less than $19,000.  Median earnings in the industries employing the largest number of gaming surveillance officers and gaming investigators are:

  • Gambling Industries- $29,160
  • Traveler Accommodation  - $33,290
  • Spectator Sports  -  $22,520

Job Outlook

  • 2006-2016 Employment growth:  34%
  • Number of new jobs created 2006-2016: 2,900
  • Employment 2006 : 8,700
  • Employment 2016:  12,000
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